PLI/RPLI services will be temporarily unavailable due to the transition to a new Insurance Management Solution (IMS)
As per the directions of PLI Directorate, all PLI/RPLI transactions will remain suspended from 16.11.2026 to 24.11.2026 due to the scheduled rollout of IMS on 25.11.2026.
All concerned are requested to ensure that:
1. Customers are informed in advance through Notice Boards, Salesforce, and Field Units to avoid any inconvenience.
2. All CPCs/Divisions must complete the required pre-rollout activities by 14.11.2026 without fail.
Kindly ensure strict compliance and take necessary action accordingly.
Dear Customer,
The Department of Posts is transitioning to a new Insurance Management Solution (IMS) for Postal Life Insurance (PLI) and Rural Postal Life Insurance (RPLI). In view of this transition, PLI/RPLI services will remain temporarily unavailable from 16 November 2026 to 24 November 2026 at Post Offices, Customer Care Centres (CPCs) and through online channels
Important:
Complete Your Transactions by 15 November 2026 To minimise inconvenience during this period, customers are requested to:
1. Deposit pending or due renewal premiums by 15 November 2026 (11:59 PM), wherever feasible.
2. Complete pending PLI/RPLI transactions and service requests before the above-mentioned date, wherever feasible.
3. Contact their respective PLI/RPLI salesforce or CPC for assistance regarding pending requirements.
When Will Services Resume?
The pan-India rollout of the new Insurance Management Solution is scheduled for 25 November 2026. PLI/RPLI services will resume following restoration of the system.
Customers who are unable to complete their transactions during the period of interruption may avail of the services after restoration of the system, as applicable.
We regret the inconvenience caused and sincerely appreciate your patience and cooperation during this transition.
Postal Life Insurance (PLI) | Rural Postal Life Insurance (RPLI)
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